Frequently Asked Questions
When will my order ship?
Estimated Delivery Times (After 5 days production time):
- Standard Shipping: 2-6 business days
- Priority shipping: 2-3 business days
- Express Shipping: 1-2 business days
- International Standard Shipping: shipping times vary by country, up to 20 days
- International Priority Shipping: 6-10 days
- International Express Shipping: 3-5 days
If you need your jewelry to ship before our 5 day production time, please contact us. Rush fee quoted on an individual basis.
Do you offer custom designs?
Is gift packaging available?
- All jewelry is shipped in an heirloom box with a ribbon tie.
A gift message can be added. Please let us know in the notes to seller upon checkout.
Wrapping can be added upon request.
How can I find out about events and new designs?
- Be sure to sign up for our newsletter for the latest information on events in your area, new collection launches and sales.
What if I need a repair or size altered?
Can I replace a lost earring?
- Usually a replacement can be made, but it depends on the availability of materials used in the original design. Earring replacement cost is half the current retail price. Please contact us for more information on replacing an earring.
How do I request a return?
- Each piece of jewelry is crafted with care; meant to be enjoyed for years to come. If you are dissatisfied with your purchase, returns can be requested within 7 days of receiving your order. The jewelry must be in unworn, undamaged and in the original box to receive a refund. Shipping charges are non-refundable. Please contact us and we’ll get right back to you. If your item was a gift, you will receive a store credit. Custom orders are tailored to your specifications, returns are not accepted. Items purchased through our retailers must be returned to the retailer to process.